EB- ITCB -10- 2026

EmpowerBank wants a customer satisfaction survey run over 30 days with a bid security of 200 and no sample size or methodology published. Bids close 2 November 2026 at 13:00 CAT.

EmpowerBank is buying a customer satisfaction survey, based at its Harare offices, over 30 days on Regular Agency Fund. The requirement is one line repeating the title. No sample size, no customer segments, no geographic coverage, no data collection mode, no questionnaire design responsibility and no deliverables are published. This is the third customer satisfaction survey on the board at the moment, alongside notices from AFC Holdings and the Tobacco Research Board — and the AFC one at least states its sample size. Here nothing is quantified, so a bidder cannot size the fieldwork. A bid security of 200 is payable. The full tender document was not available to us, so download it from the source.

Moderate effort to bid.

Written from the published notice — the full tender document was not available to us. Download it from the source before bidding: eligibility rules, fees and specifications may only appear there.

• A bid security of 200 is required — the notice does not state the currency
• No tender document fee — the bid form fee is listed as 0
• Bids must stay valid for 60 days

• No sample size, customer segments or geographic coverage is published, so fieldwork cannot be sized
• No data collection mode or deliverables are specified, and nothing about who designs the questionnaire
• A bid security of 200 is payable against an undefined scope
• Thirty days to design, field and report a survey is a tight programme for a bank's customer base

• 1 Oct 2026, 13:00 — Published by EMPOWERBANK