National Employment Council for the Insurance and Pensions Industry of Zimbabwe-Code of Conduct and Grievance and Handling Procedures), 2025
Insurance and pensions employers have a new registered code of conduct — replacing S.I. 52 of 2014 — setting how discipline, hearings, appeals and grievances must be run across the industry.
The Minister of Public Service, Labour and Social Welfare has published, under section 101(9) of the Labour Act, the National Employment Council for the Insurance and Pensions Industry of Zimbabwe's Code of Conduct and Grievance Handling Procedures, 2025.
The code replaces the earlier NEC code published as S.I. 52 of 2014 and applies to establishments whose main business is insurance or pensions administration.
It sets out the machinery for workplace discipline: a disciplinary officer appointed by the employer, and a disciplinary committee of two management and two workers' committee representatives with a chairperson and a minute-taking secretary. Where there is no workers' committee, the accused employee nominates the two employee representatives who sit on the committee.
It also defines the terms on which the process runs — "day" means a working day, excluding Sundays and public holidays; the appeals authority is a labour officer, designated agent or the Labour Court; and grievance covers any complaint about conditions of employment or the behaviour of management or colleagues.
A registered code of this kind governs dismissals and disciplinary penalties in the industry, so employers should align their internal procedures and template charge sheets with it. The full code runs to many pages of offences, penalties and time limits; this summary is drawn from its opening provisions, and the detailed schedules should be read in the instrument itself.
What changed
- A new registered code of conduct replaces S.I. 52 of 2014 for the insurance and pensions industry
- Disciplinary committees comprise two management and two employee representatives, with a chairperson and secretary
- Where no workers' committee exists, the accused employee nominates the employee representatives
- Appeals lie to a labour officer, designated agent or the Labour Court
- Time limits run in working days, excluding Sundays and public holidays
Who this affects
- Insurance companies, pension administrators and brokers
- Employees in the insurance and pensions industry
- HR practitioners and workers' committees in the sector
- Labour officers and the Labour Court
Plain-language summary — not legal advice. Always read the full instrument.