National Employment Council for the Insurance and Pensions Industry of Zimbabwe-Code of Conduct and Grievance and Handling Procedures), 2025

The Minister of Public Service, Labour and Social Welfare has published, under section 101(9) of the Labour Act, the National Employment Council for the Insurance and Pensions Industry of Zimbabwe's Code of Conduct and Grievance Handling Procedures, 2025.

The code replaces the earlier NEC code published as S.I. 52 of 2014 and applies to establishments whose main business is insurance or pensions administration.

It sets out the machinery for workplace discipline: a disciplinary officer appointed by the employer, and a disciplinary committee of two management and two workers' committee representatives with a chairperson and a minute-taking secretary. Where there is no workers' committee, the accused employee nominates the two employee representatives who sit on the committee.

It also defines the terms on which the process runs — "day" means a working day, excluding Sundays and public holidays; the appeals authority is a labour officer, designated agent or the Labour Court; and grievance covers any complaint about conditions of employment or the behaviour of management or colleagues.

A registered code of this kind governs dismissals and disciplinary penalties in the industry, so employers should align their internal procedures and template charge sheets with it. The full code runs to many pages of offences, penalties and time limits; this summary is drawn from its opening provisions, and the detailed schedules should be read in the instrument itself.