Public Notice 37 of 2026 New FDMS Support Emails per Region
ZIMRA has set up regional FDMS support email addresses for VAT-registered businesses with fiscal device, fiscal day closure, virtual device and fiscal invoice queries.
ZIMRA has introduced a dedicated email address for each region to speed up responses to VAT-registered taxpayers' fiscalisation queries under the Fiscalisation Data Management System (FDMS):
- SCO: SCOfdmssupport@zimra.co.zw - MCO: MCOfdmssupport@zimra.co.zw - LCO: LCOfdmssupport@zimra.co.zw - Region 2: Region2fdmssupport@zimra.co.zw - Region 3: Region3fdmssupport@zimra.co.zw
They handle requests for manual closure of a fiscal day when a device fails to close automatically, approval to onboard a ZIMRA Virtual Fiscal Device (server-to-server integration), queries on fiscal tax invoices and debit and credit notes, faults with ZIMRA POS applications, and other FDMS support.
ZIMRA also points taxpayers to the FDMS taxpayer self-service portal through TaRMS (mytaxselfservice.zimra.co.zw) for registering branches, ordering fiscal devices, reporting faults and viewing purchases. It restates that every point of sale must have a fiscal device and record every sale through it.
The notice does not say which areas fall under SCO, MCO, LCO, Region 2 and Region 3. It was issued on 16 June 2026.
What changed
- New regional email addresses for FDMS and fiscal device support.
Who this affects
- VAT-registered operators
- Businesses using fiscal devices or ZIMRA POS applications
Plain-language summary — not legal advice. Always read the full instrument.